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CUSTOMER HELP
Frequently Asked Questions
Answers to common questions about shopping, payments, and order references.
QUICK ANSWERS
What would you like to know?
These answers are based on the questions and guidance published in the original 3 Star Inc. FAQ.
How do I shop at the online store?
The original FAQ directs customers to the store’s online Help section for shopping instructions. Browse the product catalog, or contact our team if you need help finding an item.
Why was my credit card marked invalid?
The original FAQ lists possible causes such as an incorrectly entered card number, security code, or expiration date; a cancelled card; or a card restricted to in-person purchases. Check the details with your card issuer and try the payment again. If you contact 3 Star Inc. about a payment, reference your order number. Never send your full card number by email.
Why is my online confirmation number different from my order number?
The confirmation number and order number serve different steps in the store’s order tracking process. Once an order number is assigned, use it for future questions about that purchase.
STILL NEED HELP?
Talk with our support team
For questions about a specific order, have your order number ready. For product questions, include the name or manufacturer part number.