Refunds, Returns & Exchanges

Before requesting a return

Within 30 days of purchase

The legacy policy describes refunds for eligible items returned unused, undamaged, and in the original condition with packaging and materials included. It states the merchandise must be received within 30 days of purchase.

• The policy excludes ROHN products, Field Pull-Out, Used, Cable, Wire, and Special Order items from refunds and returns; it refers customers to applicable warranty terms.
• The stated refund excludes original shipping and includes a 10% handling and restocking fee. Return shipping and insurance are the customer’s responsibility.
• Items purchased from a written or emailed quote may have a restocking fee of up to 20%. Defective and dead-on-arrival items must be reported within the 30-day period.

From 30 to 45 days

The published policy describes an exchange for a like or similar item during this period, subject to the item condition and other stated requirements.

• The policy states a 15% restocking fee for in-stock items and 20% for direct-from-factory orders.
• Items must be unused, undamaged, and returned with the original packaging and materials. The customer is responsible for return and replacement shipping and insurance costs.

After 45 days

The legacy policy states that refunds, returns, exchanges, and store credit are not available after 45 days. It notes a manufacturer warranty may still apply depending on the product and its condition.

Shipping damage