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CUSTOMER INFORMATION
Shipping Policy
Shipping, pickup, carrier selection, and delivery inspection information summarized from 3 Star Inc.’s published policy.
Published policy date: September 24, 2024
This page summarizes the legacy 3 Star Inc. policy. Confirm the current terms with 3 Star Inc. before relying on dates, eligibility, or submission requirements.
Shipping options described in the policy
- Local pickup
The policy describes ordering online and collecting in person, sending an authorized agent, or arranging a separate shipping method with the team.
- UPS package
The legacy policy describes this as generally suited to shipments up to about 80 lb and 7 ft, subject to carrier requirements.
- LTL freight
The policy describes freight as generally suited to heavier or oversized shipments, including goods over 80 lb or longer than 7 ft.
Carrier and shipping cost
The published policy says the final carrier may differ from the initial online estimate based on order type, weight, distance, and size. It says 3 Star Inc. will notify the customer of the selected carrier and provide a bill of lading, PRO, or tracking number when available.
If the carrier’s final cost differs from the website estimate, the policy says the team will contact the customer to resolve the difference. It also notes that carrier services and delivery timing are outside 3 Star Inc.’s direct control.
Inspect deliveries and report damage
The policy asks the receiver to inspect the order before signing for delivery. If damage is visible, note it and its extent on the carrier paperwork before accepting the shipment.
For concealed damage, retain the shipping container, packing materials, and paperwork so the carrier can inspect them. The policy asks that damage be reported on the day of delivery.
Source: 3 Star Inc. published page.
3 STAR INC. SUPPORT
Questions about this information?
Contact the team in Ashland, Virginia for help with a policy, document, or order.